RETURNS

You have 7 days to return an item from the date of delivery. Upon approval, a refund will be initiated to the original payment method used for the order. You can also opt for store credit, which can be utilized for future online purchases at myfdv.com.

RETURN METHODS

There are two simple ways to return products:

1. Doorstep Pickup

We offer a paid pick-up service across most locations in India. This service is available at a flat fee of Rs. 250.

2. Self Ship

If you prefer to ship the product back to us or if reverse pickup is not available at your pin code, you can courier the item back to our warehouse.

RETURN ELIGIBILITY CRITERIA

To be eligible for a return, please make sure of the following:

• Products must be unused, unwashed, and in re-sellable condition.

• Products must be in their original condition with all original tags, manuals, and packaging intact.

• Packaging should not be damaged, broken, opened, or tampered with.

• You need to have a receipt or proof of purchase.

• All promotional items shipped along with the purchased item must be returned.

• All products must be securely packed to ensure there are no damages or loss of parts during transit.

• Please note: We will not be held responsible for products sent back to us without prior confirmation or approval to initiate a return.

RETURN INSTRUCTION

Before handing over the product to the courier company, item(s) should be packed properly to ensure the item does not suffer any transit damage which could lead to a rejection of the return.

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